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About the role
Job Title: IVR Developer Location - Hyderabad KEY RESPONSIBILITIES • Design and develop IVR call flows using Genesys Cloud Architect • Build conversational IVR solutions with natural language processing capabilities • Implement voice prompts, menu structures, and intelligent call routing logic • Develop conversational AI workflows using Genesys Cloud AI services • Integrate with AWS Lambda functions for custom business logic implementation • Build intent recognition and entity extraction capabilities • Create REST API integrations for real-time data retrieval and updates • Develop serverless functions using AWS Lambda and Azure Functions REQUIRED SKILLS • Genesys Cloud Platform (4+ years) - Architect, routing, integrations • IVR Development - Call flow design and voice application development • AWS Lambda - Serverless function development and deployment • REST APIs - Integration development and consumption • JavaScript/Node.js - Primary development language • Python - Data processing and AI integrations • JSON/XML - Data formats and configuration management
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