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About the role
Bachelor’s degree in computer science, Information Technology, Computer / Software Engineering or relevant courses At min 3 years of experience as Application Support Engineer in an ITIL-based environment Understand and practice SDLC and/or Agile software development Deep understanding of application support methodologies, tools, and best practices. Excellent communication and interpersonal skills, and able to work well with cross-organizational teams Excellent in analytical thinking, problem solving skills, with an ability to handle complex issues effectively Highly motivated, results-driven, able to multi-task, willingness to learn and think out of the box Well-versed with any ticketing system (Service Now) and monitoring system (App Dynamics) High capability to handle business / customer complaints and queries effectively Excellent knowledge in handling business applications technicality and functionality Flexible and committed, when the urgency is required to work beyond office hours/ different time zones, and the ability to work under pressure Advance in technical troubleshooting and in multi-application integrations Good and advanced skill and knowledge in PowerShell, Windows batch job scripting Good and advanced knowledge and skill in database such as MSSQL, MS SQL on cloud, MongoDB Good knowledge in IIS, API, webservices and other integrations technologies Good knowledge in application architecture landscape Understand either practice or adopting Agile methodology and understand of Scrum methodology Good and advanced knowledge and skill in Postman
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