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About the role
Job Responsibilities: Answer customer calls, emails, and support tickets in a professional manner. Provide initial L1 technical support for software applications developed in ASP.NET. Understand customer-reported issues and provide basic troubleshooting support. Log, track, and update support tickets in the ticketing/helpdesk system. Escalate unresolved or complex issues to senior technical teams or developers. Follow up with customers regarding issue status and resolution updates. Assist users with software navigation, usage, and basic system configurations. Coordinate with internal teams to ensure timely issue resolution. Maintain proper documentation of support activities and recurring issues. Support software testing and verification after issue fixes when required. Ensure adherence to company support processes and service standards. Required Skills & Qualifications Bachelors degree or diploma in Computer Science, Information Technology, or related field. Basic knowledge of ASP.NET applications and web-based software systems. Familiarity with Microsoft SQL Server and basic database queries. Positive understanding of Windows operating systems and networking basics. Strong verbal and written communication skills. Positive problem-solving and analytical abilities. Ability to handle customer calls professionally and patiently. Willingness to learn and work in a fast-paced environment. Freshers with relevant technical knowledge may also apply. Job Type: Full time Compensation: 20,000.00 - 30,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Application Question(s): What is your current Salary What is your Expected Salary If selected, in how many days will you be able to join us Experience: ASP.NET: 1 year (Required) MSSQL: 1 year (Required) Work Location: In person Job Responsibilities: Answer customer calls, emails, and support tickets in a professional manner. Provide initial L1 technical support for software applications developed in ASP.NET. Understand customer-reported issues and provide basic troubleshooting support. Log, track, and update support tickets in the ticketing/helpdesk system. Escalate unresolved or complex issues to senior technical teams or developers. Follow up with customers regarding issue status and resolution updates. Assist users with software navigation, usage, and basic system configurations. Coordinate with internal teams to ensure timely issue resolution. Maintain proper documentation of support activities and recurring issues. Support software testing and verification after issue fixes when required. Ensure adherence to company support processes and service standards. Required Skills & Qualifications Bachelors degree or diploma in Computer Science, Information Technology, or related field. Basic knowledge of ASP.NET applications and web-based software systems. Familiarity with Microsoft SQL Server and basic database queries. Positive understanding of Windows operating systems and networking basics. Strong verbal and written communication skills. Positive problem-solving and analytical abilities. Ability to handle customer calls professionally and patiently. Willingness to learn and work in a fast-paced environment. Freshers with relevant technical knowledge may also apply. Job Type: Full time Compensation: 20,000.00 - 30,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Application Question(s): What is your current Salary What is your Expected Salary If selected, in how many days will you be able to join us Experience: ASP.NET: 1 year (Required) MSSQL: 1 year (Required) Work Location: In person
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