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About the role
Job Responsibilities: - Answer customer calls, emails, and support tickets in a professional manner. - Provide initial L1 technical support for software applications developed in ASP.NET. - Understand customer-reported issues and provide basic troubleshooting support. - Log, track, and update support tickets in the ticketing/helpdesk system. - Escalate unresolved or complex issues to senior technical teams or developers. - Follow up with customers regarding issue status and resolution updates. - Assist users with software navigation, usage, and basic system configurations. - Coordinate with internal teams to ensure timely issue resolution. - Maintain proper documentation of support activities and recurring issues. - Support software testing and verification after issue fixes when required. - Ensure adherence to company support processes and service standards. Required Skills & Qualifications - Bachelors degree or diploma in Computer Science, Information Technology, or related field. - Basic knowledge of ASP.NET applications and web-based software systems. - Familiarity with Microsoft SQL Server and basic database queries. - Good understanding of Windows operating systems and networking basics. - Strong verbal and written communication skills. - Valuable problem-solving and analytical abilities. - Ability to handle customer calls professionally and patiently. - Willingness to learn and work in a fast-paced environment. - Freshers with relevant technical knowledge may also apply. Job Type: Full-time Compensation: 20,000.00 - 30,000.00 per month Benefits: - Health insurance - Paid sick time - Provident Fund Application Question(s): - What is your current Salary - What is your Expected Salary - If selected, in how many days will you be able to join us Experience: - ASP.NET: 1 year (Required) - MSSQL: 1 year (Required) Work Location: In person .
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