L2 Support Specialist

In this role at Cint, you will be responsible for managing the day-to-day affairs for the L2 engineering team. Your key responsibilities will include: - Investigating bugs and incidents to ensure smooth operation of the product. - Maintaining product and team quality to meet high standards. - Collaborating with other teams such as CX, R&D, Product, and Engineering for seamless workflow. - Conducting API and UI testing before GA and feature releases to ensure a flawless user experience. - Creating and updating technical documentation for reference and knowledge sharing. - Following standard processes and SLA guidelines to maintain efficiency. - Demonstrating understanding of AI and Prompt Engineering to contribute effectively. - Providing on-call support during weekends, holidays, and non-business hours as required. Qualifications required for this role include: - 3+ years of customer service experience. - Tenure as a Sr. Support team member. - Strong troubleshooting skills. - Ability to multi-task, re-prioritize cases, and work under various constraints. - Excellent verbal and written communications, interpersonal skills, customer orientation, team interaction, problem-solving, and multi-tasking skills. - Customer service skills including call de-escalation techniques and commitment to quality service. - Self-motivated with the ability to work both within a team and independently. - Quick problem identification and effective action-taking skills. - Adaptability to shifting priorities and challenges. - Knowledge of Tech tools like Postman/Bruno, SQL, Python, Jira, OpenSearch, Power BI, etc. At Cint, collaboration is considered a superpower, success is achieved through teamwork, and innovation is in our blood. We value accountability, excellence, and kindness in our work culture. Additionally, Cint has been recognized in Newsweek's Global Top 100 Most Loved Workplaces, reflecting our commitment to a culture of trust, respect, and employee growth. Cint's recent acquisitions, such as GapFish and Lucid, have strengthened our global presence and capabilities in research technology. As part of the Cint team, you will be part of a dynamic and growing global platform with offices in Stockholm, London, New York, and other key locations. We welcome candidates who are open to embracing diversity, equity, and inclusion, and encourage you to learn more about our approach to AI usage during the interview and hiring process by reading our AI usage guide. In this role at Cint, you will be responsible for managing the day-to-day affairs for the L2 engineering team. Your key responsibilities will include: - Investigating bugs and incidents to ensure smooth operation of the product. - Maintaining product and team quality to meet high standards. - Collaborating with other teams such as CX, R&D, Product, and Engineering for seamless workflow. - Conducting API and UI testing before GA and feature releases to ensure a flawless user experience. - Creating and updating technical documentation for reference and knowledge sharing. - Following standard processes and SLA guidelines to maintain efficiency. - Demonstrating understanding of AI and Prompt Engineering to contribute effectively. - Providing on-call support during weekends, holidays, and non-business hours as required. Qualifications required for this role include: - 3+ years of customer service experience. - Tenure as a Sr. Support team member. - Strong troubleshooting skills. - Ability to multi-task, re-prioritize cases, and work under various constraints. - Excellent verbal and written communications, interpersonal skills, customer orientation, team interaction, problem-solving, and multi-tasking skills. - Customer service skills including call de-escalation techniques and commitment to quality service. - Self-motivated with the ability to work both within a team and independently. - Quick problem identification and effective action-taking skills. - Adaptability to shifting priorities and challenges. - Knowledge of Tech tools like Postman/Bruno, SQL, Python, Jira, OpenSearch, Power BI, etc. At Cint, collaboration is considered a superpower, success is achieved through teamwork, and innovation is in our blood. We value accountability, excellence, and kindness in our work culture. Additionally, Cint has been recognized in Newsweek's Global Top 100 Most Loved Workplaces, reflecting our commitment to a culture of trust, respect, and employee growth. Cint's recent acquisitions, such as GapFish and Lucid, have strengthened our global presence and capabilities in research technology. As part of the Cint team, you will be part of a dynamic and growing global platform with offices in Stockholm, London, New York, and other key locations. We welcome candidates who are open to embracing diversity, equity, and inclusion, and encourage you to learn more about our approach to AI usage during the interview and hiring process by reading our AI usage guide.