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About the role
Job Description Cint Marketplace is looking for a Technical Analyst for its Platform support team. This team provides 24/7 support to internal users and global customers, while partnering with stakeholders on product development. In this role, youll resolve technical issues, debug API integrations, manage bug classification, and translate client needs into actionable tasks. Youll also support documentation and help clients adopt key platform features What You Will Do Provide top-notch customer support for Cint platform users. Investigate and resolve customer issues in a professional and timely fashion. Create and review technical documentation. Understand client requirements and translate those needs into actionable tickets. Classify submitted bugs and issues by the severity of their impact. Debug API integrations. Coach clients on adopting key features to help them meet their goals.Qualifications Bachelor s degree (Information Technology, Computer Science or related discipline preferred) 2+ Years of technical support experience (SaaS support experience a plus) 1+ years of experience in API debugging and troubleshooting. Proficiency with Microsoft Excel sheets/Google sheets Strong problem-solving abilities to diagnose and resolve complex issues. Excellent communication skills, both written and verbal, to explain technical concepts to non-technical users. Customer-oriented mindset, as the role involves direct interaction with users or clients. Easily able to grasp and retain new knowledge Leadership and mentoring skills to train team members and assist in team growth. Time management skills to manage multiple support cases simultaneously. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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