Technical Consulting Engineer

Your main focus will be driving incident restoration during outages with a secondary focus on Continual Service Improvement activities to benefit the overall service. You will be a key resource in driving growth and customer sentiment across our Cloud Calling platform. Qualifications: 2.5+ years of experience in advanced technical support Cisco Certified Network Associate certification required Cisco Certified Network Professional or Voice Collaboration certification preferred Possess the ability to think analytically while working in a high volume work environment Able to easily communicate complex concepts and instructions to non-technical end-users Possess knowledge and understanding of network designs and concepts Able to apply technical knowledge to troubleshoot and isolate VoIP Issues Required Knowledge/Technical Skills Intermediate level experience in handling Cisco IP telephony Network Infrastructure. Basic Understanding of concepts: OSI and TCP/IP Model, VTP, STP, Ether channel, HSRP, Routing Protocols .etc. Intermediate understanding of switching - VLAN, Voice VLAN, Inter Vlan routing, PoE etc. Basic Understanding of UCS machines, ESXi and CIMC Intermediate/Expert understanding of the following Cisco Unified Communication Products CUCM 7.x, 8.x and above Cisco Unity Connection Cisco Unified Communication Express Cisco Unity express Cisco Voice Gateways (ISR Routers and Analog gateways) Gateway protocols: H323, SIP, MGCP Trunks, E1/ T1(CAS, CCS), FXS /FXO etc. Gatekeepers Understanding of CUBE Key Skills Excellent Voice and Communication Skills. Global orientation and Process oriented. Ability to stay focused and Open to work in night shifts Proactive Monitoring of alarms and incident cases. Managing Phone Queues. Incident tracking to ensure continuity across shifts. Coordination of communication bridges during major outages. Work with multiple vendors/teams as required to drive issues to resolution. Execute changes and tasks as assigned per defined procedures. Follow proper documentation procure on incidents and adhere to defined SLA/SLOs Use Lab to recreate scenarios to provide solution to issues. Role: Associate / Consultant Industry Type: IT Services & Consulting Department: Consulting Employment Type: Full Time, Permanent Role Category: Management Consulting Education UG: Any Graduate PG: Any Postgraduate