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Job Summary As a Senior Software Engineer Technical Support, you will be a part of an Agile team to design and build healthcare applications and implement new features while adhering to the best coding development standards. Responsibilities Analyze, diagnose root causes, known errors and resolve challenging issues relating to software applications, Windows OS, SQL Server databases and other related technologies. Respond to client problems (phone/portal) voice support (Inbound/Outbound), log and document incidents within a ticketing system (Auto generated tickets). Refer incidents to senior team when an incident is beyond their scope. Ensure SLAs are met and delivered according to support specification. Participate in sharing knowledge and publishing Knowledge articles. Experience 3-5 Years Location Pune Educational Qualifications Engineering Degree BE/ME/BTech/MTech/BSc/MSc. Technical certification in multiple technologies is desirable. Mandatory Technical Skills Experienced in application support and maintenance Well versed with L1-L2 support process (Preferably Healthcare Domain) Windows L1 level Support Experience Basic understanding of application troubleshooting and ability to independently manage set SOPs Must have ITIL knowledge Familiar with working on ITSM Ticketing tools Excellent communication, problem solving, and decision-making skills Knowledge of Cloud (networking and security configurations) Should be able to quickly learn and adapt to set processes and ensure they are followed in a timely manner. Job Type R
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