Sr Software Engineer_Technical Support

Who we are

CitiusTech - Shaping Healthcare Possibilities. CitiusTech is a global IT services, consulting, and business solutions enterprise 100% focused on the healthcare and life sciences industry. We enable 140+ enterprises to build a human-first ecosystem that is efficient, effective, and equitable with deep domain expertise and next-gen technology. With over 8,500 healthcare technology professionals worldwide, CitiusTech powers healthcare digital innovation, business transformation, and industry-wide convergence through next-generation technologies, solutions, and products. Our Purpose We are shaping healthcare possibilities to make our clients’ businesses successful, which is not just a statement but our purpose, driving us to explore what’s next in healthcare. Our goal is clear: to make healthcare better for all – more efficient, effective, and equitable. We are investing in people, technology, innovation, and partnerships to create meaningful change. We see technology not just as a tool but as a catalyst that amplifies human ingenuity to solve complex healthcare challenges. 100% healthcare focus | Trusted by 140+ healthcare and life sciences enterprises | 40% of Fortune 500 healthcare enterprises are our clients | #1 Rated as a leader by top analyst firms Our vision To inspire new possibilities for the health ecosystem with technology and human ingenuity. What is in it for you? As a Senior Software Engineer – Technical Support , you will be a part of an Agile team to design and build healthcare applications and implement new features while adhering to the best coding development standards.

Responsibilities: -

Responsible for day-to-day maintenance of application systems in operation, including tasks related to identifying and troubleshooting application issues, resolution and escalation. Analyze and diagnose root causes, known errors, and resolve challenging issues relating to software applications, Windows OS, SQL Server databases and other related technologies. Respond to client problems (phone/portal) – voice support (Inbound/Outbound), Log and document incidents within a ticketing system (Auto generated tickets). Refer incidents to the senior team when an incident is beyond the scope. Ensure SLAs are met and delivered according to Support specification. Participate in sharing knowledge and publishing Knowledge articles. Provide technical leadership and guidance to development teams. Ensure solutions adhere to best practices and industry standards. Collaborate with stakeholders to gather requirements and translate them into technical specifications. Work in Agile-based projects and contribute to continuous improvement processes. Communicate effectively with client stakeholders and team members. Utilize version control tools such as Git/GitHub, TFS, SVN.

Experience: -

3 – 5 Years

Location: -

Bangalore

Educational Qualifications: -

Engineering Degree – BE/ME/BTech/MTech/BSc/MSc. Technical certification in multiple technologies is desirable.

Skills: -

• Mandatory Technical Skills: -

Linux, SQL, and ITIL Working with Development teams or engineering teams to fix issues Has worked in live calls with customers to resolve issues Well versed in L1-L2 support process (Preferably Healthcare Domain) Very good analytical thinking and problem-solving skills Quick learner and follows process diligently Good sense of ownership and proactively takes responsibility Excellent communication skills and Willing to work in shifts – Initially it will be US working hours across the US Time-zones & then in 24/ 7

Good to Have Skills: -

Familiar with working on ITSM Ticketing tools Used ticketing system in past

Our commitment To combine the best of IT services, consulting, products, accelerators, and frameworks with a client-first mindset and next-gen tech understanding. Together, we’re humanizing healthcare to make a positive impact on human lives. What drives us At CitiusTech, we believe in making a tangible difference in healthcare. We constantly explore new ways to transform the industry, from AI-driven solutions to advanced data analytics and cloud computing. Our collaborative culture, combined with a relentless drive for excellence, positions us as innovators reshaping the healthcare landscape, one solution at a time. Life@CitiusTech We focus on building highly motivated engineering teams and thought leaders with an entrepreneurial mindset centered on our core values of Passion, Respect, Openness, Unity, and Depth (PROUD) of knowledge . Our success lies in creating a fun, transparent, non-hierarchical, diverse work culture that focuses on continuous learning and work-life balance. Rated by our employees as the ‘Great Place to Work for’ according to the Great Place to Work survey. We offer you comprehensive benefits to ensure you have a long and rewarding career with us.

Our EVP Be You Be Awesome is our EVP. It reflects our continuing efforts to create CitiusTech as a great workplace where our employees can thrive, personally and professionally. It encompasses the unique benefits and opportunities we offer to support your growth, well-being, and success throughout your journey with us and beyond. Together with our clients, we are solving some of the greatest healthcare challenges and positively impacting human lives. Welcome to the world of Faster Growth, Higher Learning, and Stronger Impact. Here is an opportunity for you to make a difference and collaborate with global leaders to shape the future of healthcare and positively impact human lives. To learn more about CitiusTech, visit and follow us on Happy applying!