IT operations With Team Lead - Pune Hinjawadi - WFO - Global Work only

Role & responsibilities Technology Specialist IT JL5B 12+ years of experience in Managing IT Infrastructure. Responsible for overseeing the design, implementation, and maintenance of an organization's IT infrastructure Daily Operations Oversight: Ensuring systems, services, and infrastructure operate reliably and securely Project Management: Leading infrastructure-related projects that align with business goals, including upgrades, migrations, and new deployments Team Leadership: Managing a team of Min of 10+ IT professionals, providing mentorship, and evaluating performance Administration: Maintaining networks, servers, databases, and related systems; ensuring optimal performance and uptime Security & Compliance: Implementing security protocols, PAM, and ensuring compliance with internal and external standards Disaster Recovery: Designing and testing backup and recovery strategies to ensure business continuity Strong communication skills and should have strong business relationship management Experience in handling IT audits & compliance Technical Proficiency: Windows Networking (LAN/ WAN), firewalls Virtualization (VMware, Hyper-V), cloud platforms (AWS, Azure) Scripting (Shell, PowerShell, Perl) Certifications: ITIL, PMP, or vendor-specific certifications (e.g., Cisco, Microsoft, Red Hat) are often preferred JD Role Overview: The IT Operations lead will be responsible for overseeing day-to-day IT operations, ensuring seamless service delivery, and managing a team of IT professionals. This role requires strong technical expertise, leadership skills, and a deep understanding of ITIL processes and enterprise tools. Key Responsibilities: IT Operations Management: Monitor and maintain IT infrastructure, including servers, networks, endpoints, and assets. Ensure compliance with organizational standards and security policies. People Management: Lead and mentor IT operations team members, ensuring optimal performance and professional growth. Manage shift schedules, leave planning, and team utilization. Process & Service Management: Implement and adhere to ITIL best practices for incident, problem, and change management. Track and ensure SLA compliance for all IT service requests and incidents. Tools & Technology: Manage ticketing systems such as ServiceNow (SNOW) for efficient workflow and reporting. Oversee asset lifecycle management, including onboarding, allocation, and disposal. Infrastructure & Network: Maintain and troubleshoot servers, network devices, and connectivity issues. Ensure proper cabling, labeling, and documentation for all IT assets. Continuous Improvement: Identify opportunities for process optimization and automation. Drive initiatives for improving IT service quality and user experience. Required Skills & Qualifications: Proven experience in IT operations and infrastructure management. Strong knowledge of ITIL framework and its practical implementation. Hands-on experience with ticket management tools (e.g., ServiceNow). Expertise in endpoint management, asset management, and network/server administration. Excellent leadership, communication, and problem-solving skills. .