CSM Professional

Contract Details Duration of contract: 4 months Total Yrs. of Experience: 15 Relevant Yrs. of experience: 10 Roles and Responsibilities Manage configuration of request intake forms under Employee Center Pro / CSM Portal. Oversee set up of agent workspace views and assignment rules for auto case assignment. Manage a team of technical experts who will configure ServiceNow Workflows including Planogram and Category Insights Services, notification templates, SLAs, Surveys, Reports and Dashboards, approval scenarios, SLAs and notifications. Manage the UAT phase and hyper care. Qualifications Mandatory skills: ServiceNow module awareness CSM. Desired skills: NA. Other Information Domain: Client Approx. vendor billing rate: 15k Precise Work Location: India Background check process to be followed: Y Mode of Interview: Telephonic, Face to Face, Microsoft Teams. Microsoft Teams Video. Contract Details Duration of contract: 4 months Total Yrs. of Experience: 15 Relevant Yrs. of experience: 10 Roles and Responsibilities Manage configuration of request intake forms under Employee Center Pro / CSM Portal. Oversee set up of agent workspace views and assignment rules for auto case assignment. Manage a team of technical experts who will configure ServiceNow Workflows including Planogram and Category Insights Services, notification templates, SLAs, Surveys, Reports and Dashboards, approval scenarios, SLAs and notifications. Manage the UAT phase and hyper care. Qualifications Mandatory skills: ServiceNow module awareness CSM. Desired skills: NA. Other Information Domain: Client Approx. vendor billing rate: 15k Precise Work Location: India Background check process to be followed: Y Mode of Interview: Telephonic, Face to Face, Microsoft Teams. Microsoft Teams Video.