Onsite End User Desktop Support Technician

As an End User Desktop Support Technician at our company, your role will involve providing hands-on technical support to employees on-site, covering a range of devices including Mac, Windows laptops, and mobile devices. From diagnosing and resolving hardware and software issues to managing hardware assets, you will play a crucial role in ensuring seamless operations within the IT environment. Key Responsibilities: - Provide in-person technical support for macOS and Windows laptops, desktops, and mobile devices - Diagnose and resolve hardware and software issues, including peripheral setup and connectivity problems - Support AV equipment, printers, and conference room technology - Set up new devices for employees, including account provisioning and software installation - Maintain an organized workspace and ensure proper functioning of equipment - Perform troubleshooting on macOS and Windows environments - Manage device imaging and deployment using tools like Jamf or Intune - Apply OS updates, patches, and configuration profiles for security compliance Asset Management: - Maintain accurate records of hardware assets throughout their lifecycle - Conduct audits of hardware inventory and reconcile with the asset management system - Coordinate device refresh cycles and manage retirement of end-of-life equipment - Track software licenses and accessory inventory AV & Network Troubleshooting: - Provide support for conference room AV setups and troubleshoot connectivity issues - Perform basic network troubleshooting including Wi-Fi connectivity and IP conflicts - Coordinate with the network team for complex issues ITSM & Ticketing: - Log, track, prioritize, and resolve support tickets using ServiceNow or similar platforms - Maintain accurate ticket documentation and meet defined SLA targets - Identify recurring issues and propose preventive solutions Qualifications Required: - 24 years of experience in desktop support or IT helpdesk role - Hands-on support experience - Proficiency in macOS troubleshooting and familiarity with Windows 10/11 - Experience with device imaging, hardware asset management, and ITSM tools - Familiarity with MDM platforms and basic network troubleshooting skills As part of our team, you are expected to have a strong customer service mindset, prioritize effectively, and communicate clearly and professionally. Your ability to work independently, collaborate with the team, and maintain accurate documentation will be crucial to your success in this role. This position also offers the opportunity to obtain certifications such as Apple Certified Support Professional (ACSP) or CompTIA A+, which would be beneficial to your career growth. As an End User Desktop Support Technician at our company, your role will involve providing hands-on technical support to employees on-site, covering a range of devices including Mac, Windows laptops, and mobile devices. From diagnosing and resolving hardware and software issues to managing hardware assets, you will play a crucial role in ensuring seamless operations within the IT environment. Key Responsibilities: - Provide in-person technical support for macOS and Windows laptops, desktops, and mobile devices - Diagnose and resolve hardware and software issues, including peripheral setup and connectivity problems - Support AV equipment, printers, and conference room technology - Set up new devices for employees, including account provisioning and software installation - Maintain an organized workspace and ensure proper functioning of equipment - Perform troubleshooting on macOS and Windows environments - Manage device imaging and deployment using tools like Jamf or Intune - Apply OS updates, patches, and configuration profiles for security compliance Asset Management: - Maintain accurate records of hardware assets throughout their lifecycle - Conduct audits of hardware inventory and reconcile with the asset management system - Coordinate device refresh cycles and manage retirement of end-of-life equipment - Track software licenses and accessory inventory AV & Network Troubleshooting: - Provide support for conference room AV setups and troubleshoot connectivity issues - Perform basic network troubleshooting including Wi-Fi connectivity and IP conflicts - Coordinate with the network team for complex issues ITSM & Ticketing: - Log, track, prioritize, and resolve support tickets using ServiceNow or similar platforms - Maintain accurate ticket documentation and meet defined SLA targets - Identify recurring issues and propose preventive solutions Qualifications Required: - 24 years of experience in desktop support or IT helpdesk role - Hands-on support experience - Proficiency in macOS troubleshooting and familiarity with Windows 10/11 - Experience with device imaging, hardware asset management, and ITSM tools - Familiarity with MDM platforms and basic network troubleshooting skills As part of our team, you are exp