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About the role
Role & responsibilities Provide L1/L2 functional and technical support for SAP SuccessFactors HRIS applications. Act as the first point of contact for user queries, incidents, and service requests. Perform troubleshooting, issue analysis, and escalate complex issues when required. Monitor application performance and ensure adherence to SLA timelines. Manage incident and service request tickets through closure. Execute sanity testing after application patches, upgrades, and deployments. Support HR data validation, data management, and system integrations. Handle minor application changes and configuration updates. Prepare operational reports and maintain knowledge base documentation. Collaborate with HR, business, and technical teams to ensure seamless application support. Support SAP SuccessFactors implementations, go-live activities, and user training. Work in rotational shifts, including night shifts, to provide continuous support. Preferred candidate profile 2-5 years of experience in SAP SuccessFactors HRIS/Application Support. Hands-on experience in L1/L2 application support, incident management, and ticket handling. Good understanding of HR processes and ERP/HRIS applications. Experience with SAP SuccessFactors modules and HR data management. Strong troubleshooting, analytical, and problem-solving skills. Familiarity with ticketing tools, SLA management, and production support. Excellent verbal and written communication skills. Willingness to work in 24x7 rotational shifts, including night shifts. Customer-focused with the ability to collaborate effectively with business and technical teams. Role & responsibilities Provide L1/L2 functional and technical support for SAP SuccessFactors HRIS applications. Act as the first point of contact for user queries, incidents, and service requests. Perform troubleshooting, issue analysis, and escalate complex issues when required. Monitor application performance and ensure adherence to SLA timelines. Manage incident and service request tickets through closure. Execute sanity testing after application patches, upgrades, and deployments. Support HR data validation, data management, and system integrations. Handle minor application changes and configuration updates. Prepare operational reports and maintain knowledge base documentation. Collaborate with HR, business, and technical teams to ensure seamless application support. Support SAP SuccessFactors implementations, go-live activities, and user training. Work in rotational shifts, including night shifts, to provide continuous support. Preferred candidate profile 2-5 years of experience in SAP SuccessFactors HRIS/Application Support. Hands-on experience in L1/L2 application support, incident management, and ticket handling. Good understanding of HR processes and ERP/HRIS applications. Experience with SAP SuccessFactors modules and HR data management. Strong troubleshooting, analytical, and problem-solving skills. Familiarity with ticketing tools, SLA management, and production support. Excellent verbal and written communication skills. Willingness to work in 24x7 rotational shifts, including night shifts. Customer-focused with the ability to collaborate effectively with business and technical teams.
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