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About the role
Work Snapshot Type: Full-time position Location: Remote Commitment: 6-day work week with overlap in Pacific Time hours Commission: $25K–$35K per year What You'll Be Doing • Investigate and resolve user-reported issues across web applications and platform workflows • Debug production issues using logs, telemetry, network inspection, and database queries • Triage issues effectively, escalating critical problems and resolving others through configuration or guidance • Collaborate with engineering teams to identify root causes and improve system performance • Create documentation and runbooks to streamline issue resolution and reduce recurring problems What We're Looking For • Strong experience in debugging web applications or supporting SaaS platforms • Strong experience in modern web technologies or customer support for technical products • Strong understanding of system behavior, failure modes, and troubleshooting workflows • Strong written communication with a professional, clear, and user-focused approach • Comfortable working with LLMs, system outputs, and debugging complex workflows How To Apply • Upload resume • Interview • Submit form
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