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About the role
Pendo is a product experience platform that specializes in software usage analytics and digital adoption solutions Answer customer questions through our support queue Be the voice of the customer to the Product and Engineering organizations Debug customer issues, create reproducible test cases for developers, and validate fixes and workarounds Take ownership of pushing cases to resolution, including working with developers Actively contribute to knowledge documentation through the creation of internal and customer-facing documentation Technical Support Engineers (TSE) make up a small, talented, and dedicated global team providing an important part of the Pendo experience through guidance and consulting to customers We pride ourselves on prompt responses to customers with a range of technical capabilities to ensure the success of customers across our web and mobile features as part of the Engineering organization While the entire company has a customer focus, TSEs make champions out of our customers and provide a partnership experience through professional and accurate technical support
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