Source description
About the role
A seed-stage startup who appeared on Shark Tank India developing wearable technology that transforms daily conversations and routines into actionable insights for better habits and mental well-being. Act as the first technical point of contact for consumer device users and enterprise platform users. Reproduce, diagnose, and isolate issues across device, app, connectivity, accounts, and the enterprise platform. Perform root cause analysis using logs, dashboards, API responses, and basic Python scripting. Speak directly with customers on technical issues. Translate what the customer reports into what engineering needs. Escalate to engineering with clear, reproducible reports that can be actioned as tickets without back-and-forth. Write and run small scripts to speed up diagnosis and automate repetitive triage. Track recurring issues, surface patterns to product and engineering, and maintain internal runbooks and known-issue docs. This is technical support, not call-center support. You take technical issues from customers, reproduce and diagnose them, find the root cause, and hand engineering a clean, actionable report. You isolate the problem before it reaches the engineering team, and you speak directly with customers to resolve technical issues. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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