Application Support Engineer

KEY RESPONSIBILITIES • Engage in and improve the whole lifecycle of services—from inception and design, deployment, operation, and refinement. • Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning, and launch reviews. • Maintain services once they are live by measuring and monitoring availability, latency, and overall system health. • Scale systems sustainably through mechanisms like automation; evolve systems by pushing for changes that improve reliability and velocity. • Lead sustainable incident response, blameless postmortems, and production improvements that result in direct business opportunities for Organization. • Manage individual project priorities, deadlines, and deliverables. • Provide guidance to other team members on managing end-to-end availability and performance of mission-critical services, on building automation to prevent problem recurrence, and on building automated responses for non-exceptional service conditions. • Able to work in shifts 24x7 REQUIRED QUALIFICATIONS Minimum qualifications: • Bachelor’s degree in Computer Science, a related technical field involving software/systems engineering, or equivalent practical experience. • Experience programming in at least one of the following languages: Java, C#, Go, GCP, Infuxdb, Grafana. • Experience with algorithms and data structures. • 3-5 years of experience in computing, distributed systems, storage, or networking. Preferred qualifications: • Expertise in designing, analyzing, and troubleshooting large-scale distributed systems. • Ability to debug, optimize code, and automate routine tasks. • Systematic problem-solving approach, coupled with effective communication skills and a sense of drive. • Experience with algorithms and data structures and/or Unix/Linux systems internals (e.g., filesystems, system calls) and administration.