Implementation Engineer_Avinash_Ecom Express

Essential  3-6 years of experience in Tech Support  Excellent Customer Interaction skills (telephonic and email)  Experience in testing APIs using Postman/SOAPUI  Experience working on L2 & L3 Tech Support.  Should have Database Query skill like: MySQL, SQL  Ability to prioritize work under pressure Preferred  Work requires willingness to work on a flexible timing  Communicate with customers in a professional way  Maintain customer support dignity to the company standards

QUALIFICATION/TECHNICAL KNOWLEDGE Essential:  B.Tech / B.E / MCA ( CS/ IT ) Preferred  Prior knowledge in Tech Support  Able to test API using Postman/SOAPUI  Excellent communication skills (including oral, written, report writing and presentation)  Conflict resolution/negotiation skills.  Typing skill with speed and accuracy.  Problem identification and solution skills.