Primavera OPC Support consultant_CBS

Location: PAN INDIA  Skills Required: ITIL background or training Deep knowledge of the OPC product Knowledge of ServiceNow beneficial Very comfortable presenting to the client, or attending client meetings Works well with end users Understands OPC business processes Team player Job Description: We have an urgent need, due to a client escalation, to recruit an OPC support engineer. Happy to consider part-time or full-time, and any location. They will work independently but be part of a small Primavera/OPC support team, and a larger wide support team. The role will receive tickets in ServiceNow, and do assessments and investigation, all whilst keeping the client informed and updated. Possible use of MS Teams to be able to liaise with end users and understand their issues. Additional responsibilities may include testing support for upgrades, impacting releases, considering risks, issues, continual service improvement and internal team KT and training. The candidate will have a close working relationship with SDMs who are responsible for the overall service.