Sr Data Analyst

Exp -8+yrs Notice period-Immediate 15days Location-Bangalore POSITION OVERVIEW : Middle ware Support Sr. Analyst Relevant Exp - 5+ years Must have skills - Tomcat, Apache, Web logic, Java Location - Bangalore Shift Timing - early and afternoon shifts, 24/7/365 on-call on rotation. The Middleware Support Analyst is primarily responsible for providing L1/L2 24x7 support in a complex and high availability external customer facing websites. Additional responsibilities include but not limited to the following. Responsibilities: • Alert monitoring, perform health checks, trouble-shooting issues, perform escalation, managing bridge calls, perform root cause analysis and document knowledge articles • Support web sites (application, Middleware & infrastructure tiers) both within the organization and external at the hosting provider • Applies middleware updates, patches, and configuration changes • Responsible for adding, removing, or updating user account information, and resetting passwords, security and documenting the configuration of the system • Participate in risk and security related activities Qualifications: • 5 years overall IT experience with at least 3 years' experience in application Middleware administration/support in technologies related to the web (Java, Tomcat, Apache, Unix etc.) • Experience in supporting external customer facing websites • Experience with tools like Remedy, ServiceNow, JIRA, Confluence, and SharePoint, and understanding of ITIL concepts and Agile methodology • Well-developed analytical troubleshooting and problem resolution skills, including the ability to analyze complex situations • Excellent communication skills, inter-personal skills including strong facilitation and coordination skills • High level of initiative and ownership mentality