Telecom Deployement_CBS

Responsibilities: On a day to day basis, you'll be responsible for issues raised by Anritsu customer on Mclaw solutions · 24X 7 team coverage by working in shifts .Weekend and public holiday coverage availability · Mainitaining SLA and providing solutions within timelines · Act as Point of escalation for issues and concerns on specific problems relating to assigned region or country and is responsible for ensuring follow up and fault resolution on Mclaw · Able to self-drive customer requirements and prioritize work through personal responsibility, accountability, and teamwork. · Ability to create IN-DEPTH technical issue and resolution root cause analysis (RCA) leveraging debugging tools and develop solutions to meet customer needs, this may involve installation & upgrade activities · Identify and report product issues and prioritize resolution with the engineering teams · Troubleshooting / debugging - e.g. tcpdump, wireshark, traceroute, route. · Drive communication between customer and engineering teams, providing detailed communications and instructions · Create and maintain knowledge base articles to prevent & resolve similar issues quickly · Preparing step by step activity procedure, performing live activities during maintaince window after customer approval · Create Root Cause Analysis documentation Desired Skills/Qualification: · Hands-on experience with ticket tools, SLA & customer support handling · 3-8 years of experience based with Technical Support experience and configuration management · Strong knowledge of Telecom protocols (SS7, CAMEL,SIP,Diameter) Architecture (GSM,UMTS,4G), calls flows · Strong knowledge in Linux & troubleshooting · Installation/Configuration/Administration · Excellent communication, time management, and process adherence skills