QA Architect /Manager

We are seeking a highly experienced Principal Engineer, Test Automation with a strong background in building scalable SaaS test automation frameworks, CI-CD, preferably in the contact center or communications technology space. You will play a key role in designing, developing, and maintaining end-to-end automation frameworks, PoCs across the stack from UI, microservices, Performance and E2E workflows. This is a critical role that demands strong problem-solving skills, full lifecycle development experience, and a deep understanding of both backend and frontend technologies. Key Responsibilities: Architect, design, and develop scalable, high-performance test automation frameworks (Hybrid framework) Well versed with programming and scripting languages with strong debugging skills, C, Java, TypeScript, Python Contribute to all phases of the STLC, from planning and design to implementation, testing, debugging, release, and knowledge of Agile metrics dashboard. Work closely with Product Managers, UI/UX designers, DevOps, and QA teams in an Agile/Scrum environment. Implement and maintain end-to-end testing using Playwright and other automation frameworks, with BDD Gherkin. Well versed with AI driven automation framework and concepts such as auto healing. Ensure code quality, maintainability, and security through code reviews, unit testing, and CI/CD best practices. Well versed with performance engineering concepts, performance testing tools such as JMeter, K6. Conduct code reviews, mentor junior developers, and promote software development best practices. Must-Have Qualifications: 10+ years of hands-on software test automation, framework and quality engineering role. Experience with Playwright or equivalent test automation tools (e.g., Cypress, Selenium). Experience with microservices architecture, Docker, and Kubernetes. Hands-on experience with SQL and NoSQL databases (e.g., PostgreSQL, MongoDB, Cassandra). Familiarity with CI/CD pipelines (e.g., Jenkins, GitLab CI, GitHub Actions). Experience with cloud platforms (AWS, GCP, or Azure). Proven experience working on SaaS-based applications with high availability and scalability. Experience integrating with third-party APIs and real-time communication tools (e.g., WebRTC etc..). Nice-to-Have Qualifications: Background in contact center software, customer engagement platforms, or VoIP systems. Experience with performance tuning, observability tools (e.g., Prometheus, Grafana, ELK stack). Contributions to open-source projects or active involvement in the developer community. Preferred Background: Prior experience at a SaaS or contact center technology company, especially those building customer service, call center, or communication platforms. Promotes Agile values and principles Planning and problem solving with product management and delivery Squads Outstanding communication, facilitation, negotiation, and coaching skills Bachelors or master s degree in computer science, Engineering, or a related technical field. Tech Stack: Backend: Java, Spring Boot, REST APIs, Microservices Frontend: JavaScript, React.js, HTML5, CSS3 Testing: Playwright, JUnit, Jest Database: PostgreSQL, MongoDB, Redis DevOps: Docker, Kubernetes, Git, CI/CD pipelines Cloud: AWS / GCP / Azure Messaging/Streaming: Kafka, RabbitMQ (optional) Monitoring/Observability: Prometheus, Grafana, Datadog