Desktop Support Engineer

Title: Desktop Support Engineer Experience: 2+ years Location: Ranjangaon Skills Required: Desktop support, Ticketing tools, L2 support Notice Period: Immediate joiner or up to 1 month. We at Coforge are seeking a Desktop Support Engineer " to support IT operations in a fast-paced manufacturing environment. . Roles & Responsibilities Provide on-site support for Desktops and laptop Barcode and MRP printers. Handheld, fixed, and RF scanners. Ensure smooth functioning of production line IT infrastructure with minimal downtime Troubleshoot hardware, software, and network-related issues. Handle incidents, service requests, and changes using ServiceNow or similar ITSM tools. Monitor and manage tickets within defined SLAs and escalate when required. Perform installation, configuration, and maintenance of IT equipment Coordinate with L2/L3 teams and vendors for issue resolution Maintain proper documentation of incidents and solutions Support a high-availability environment with a quick turnaround time Title: Desktop Support Engineer Experience: 2+ years Location: Ranjangaon Skills Required: Desktop support, Ticketing tools, L2 support Notice Period: Immediate joiner or up to 1 month. We at Coforge are seeking a Desktop Support Engineer " to support IT operations in a fast-paced manufacturing environment. . Roles & Responsibilities Provide on-site support for Desktops and laptop Barcode and MRP printers. Handheld, fixed, and RF scanners. Ensure smooth functioning of production line IT infrastructure with minimal downtime Troubleshoot hardware, software, and network-related issues. Handle incidents, service requests, and changes using ServiceNow or similar ITSM tools. Monitor and manage tickets within defined SLAs and escalate when required. Perform installation, configuration, and maintenance of IT equipment Coordinate with L2/L3 teams and vendors for issue resolution Maintain proper documentation of incidents and solutions Support a high-availability environment with a quick turnaround time