L2 Application - Production Support Engineer

As an L2 Application/Production Support Engineer at Coforge Ltd., you will play a crucial role in managing critical production environments in a 24/7 support model. Key Responsibilities: - Provide L2 production/application support in a 24/7 environment - Monitor jobs, alerts, and incidents using tools such as ServiceNow, Jira, Moogsoft, and Client360 - Perform job reruns, data validation, and dependency checks - Troubleshoot issues across SQL, Databricks, Talend, Azure, and ETL pipelines - Ensure proper shift handovers, KB documentation, and adherence to SOPs - Drive automation initiatives using Python/AI tools - Conduct Root Cause Analysis (RCA) for critical incidents and ensure SLA compliance Qualifications Required: - Strong hands-on experience in SQL, Databricks, Talend, Python/PySpark, Azure (ADLS, ADF), and ETL pipelines & batch processing - Experience with Job Schedulers such as Autosys/Control-M - Working knowledge of ServiceNow (Incidents/Changes/Problems) - Strong troubleshooting and analytical skills - Experience in log analysis and batch cycle support - Knowledge of Power BI and dashboards for reporting - Ability to identify recurring issues and propose improvements If you are seeking to join a dynamic team and contribute your expertise to a fast-paced environment, this role at Coforge Ltd. in Greater Noida could be the ideal fit for you. As an L2 Application/Production Support Engineer at Coforge Ltd., you will play a crucial role in managing critical production environments in a 24/7 support model. Key Responsibilities: - Provide L2 production/application support in a 24/7 environment - Monitor jobs, alerts, and incidents using tools such as ServiceNow, Jira, Moogsoft, and Client360 - Perform job reruns, data validation, and dependency checks - Troubleshoot issues across SQL, Databricks, Talend, Azure, and ETL pipelines - Ensure proper shift handovers, KB documentation, and adherence to SOPs - Drive automation initiatives using Python/AI tools - Conduct Root Cause Analysis (RCA) for critical incidents and ensure SLA compliance Qualifications Required: - Strong hands-on experience in SQL, Databricks, Talend, Python/PySpark, Azure (ADLS, ADF), and ETL pipelines & batch processing - Experience with Job Schedulers such as Autosys/Control-M - Working knowledge of ServiceNow (Incidents/Changes/Problems) - Strong troubleshooting and analytical skills - Experience in log analysis and batch cycle support - Knowledge of Power BI and dashboards for reporting - Ability to identify recurring issues and propose improvements If you are seeking to join a dynamic team and contribute your expertise to a fast-paced environment, this role at Coforge Ltd. in Greater Noida could be the ideal fit for you.