Service Desktop Support Analyst

Coforge is hiring for Service Desk Support candidates with below skillset :- Handle inbound/outbound calls. Provide Level 1/2 support to the client. Identify issues and escalate issues when necessary. Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat Escalate user issues to appropriate resources when necessary. Perform software, hardware, and basic network troubleshooting. Clearly document user issues and troubleshooting steps. Maintain technical documentation. Outstanding Customer Service skills. Ability to communicate effectively via, telephone, chat and e-mail with customers and peers in varying roles Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving. Adept in troubleshooting system and application issues with goal of First Call Resolution Proficient in Windows 7 and above Understanding of LAN/WAN connectivity. Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills. Ability to multitask in a fast-paced environment. Preferred Skills Previous Customer Service experience in a high volume, Technical Support Center. 2+ years of Call Center experience or equivalent required. A+ Certification preferred, but not required ? other certifications a plus. Exceptional understanding of Technical Support Center or Help Desk environment including operations, processes, etc.