Source description
About the role
Provide Level-2 and Level-3 support for Remedy Helix ITSM application Respond to and resolve all customer technical issues (via phone, e-mail, web) Overall experience of 4-5 years in IT industry and BMC products like ITSM , CMDB etc. Provide Level-2 and Level-3 support for Remedy Helix ITSM application Respond to and resolve all customer technical issues (via phone, e-mail, web) Overall experience of 4-5 years in IT industry and BMC products like ITSM , CMDB etc.
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