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About the role
Job Title: Desktop Support Engineer L2 Client: JWC Location: BKC, Mumbai Job Description We are looking for an experienced Desktop Support Engineer L2 for our JWC Client at BKC, Mumbai . Key Responsibilities Provide L2 onsite desktop support for end users. Deliver exceptional VIP User Support with a high level of professionalism. Troubleshoot and resolve hardware, software, printer, and peripheral issues. Install, configure, and support Windows 10/11, Microsoft Office 365, Outlook, VPN, and business applications. Manage Active Directory activities, including user account management, password resets, and access permissions. Diagnose and resolve network connectivity issues (LAN/Wi-Fi) and basic TCP/IP problems. Handle incident and service requests through the ITSM ticketing tool while meeting SLA timelines. Coordinate with internal teams and vendors for issue resolution and asset management. Provide timely updates and maintain proper documentation of support activities. Required Skills 35 years of experience in Desktop Support (L2). Hands-on experience supporting VIP/Executive users is mandatory. Strong knowledge of Windows 10/11, Microsoft Office 365, Outlook, Active Directory, VPN, hardware, printers, and peripherals. Good understanding of LAN, Wi-Fi, and basic networking concepts. Excellent troubleshooting and analytical skills. Excellent client communication, presentation, and interpersonal skills are mandatory. Ability to work independently in a fast-paced corporate environment. Preferred ITIL certification is an advantage. Immediate joiners or candidates with a notice period of up to 15 days. Location: BKC, Mumbai \
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