Source description
About the role
Role & responsibilities 1. Good English communication skill 2. Solid customer interaction skills. A+ desktop or equivalent skillset 3. Strong knowledge of windows & MAC operating system environment 4. Good technical skills in solving server related issues 5. Knowledge of DNS, DHCP, TCP/IP, Networking 6. Good knowledge on MacBook support 7. Knowledge of WDS (Windows Deployment Service) 8. Knowledge of Outlook, O365 & exchange 9. Knowledge of group policy creation and modification 10. Coordinates with the on-call support provider and other vendors for call closure 11. Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) 12. MCP/Other hardware-related certifications, ITIL Trained Graduate degree, technical college or equivalent
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