Application Support Lead

Job Role: Application Engineering, Investigation of incidents, change request (Small Enhancement), Application development for performance improvement, Emergency fixes and permanent solution for issues reported The role expects candidates to Hands-on experience in Cards & payments domain, ISO8583. (Issuing, Acquiring, Switch)Review and improve the application availability to customers and reduce downtime.Ensure all payment functionalities are as per requirements and proactively find the gap and enhance the platform to function as per commitment to clientsWork on change requests/small enhancement, testing, support SIT, UAT phase.Ensure release implementation and postproduction supportIn case of any emergency issues reports, the candidate is expected to provide his expertise to resolve the issue and provide temporary fix and work on problem ticket/permanent enhancementEnsure governance and closure of all application-related issues reported by clients in agreed SLA framework.Work closely with IT operations team and identify opportunities of automation to ensure elimination of recurring issues in production.Work on initiative to improve performance of the platform & critical services and saving on infra utilization, optimization, building automation tools, optimization of microservices & their performance.Create documentation of processes and change/create SOP. .