Source description
About the role
Applications System Engineer - Cloud Overall Purpose: Responsible for maintaining the stability and supportability of cloud solutions. Roles & Responsibilities: 1) Support new cloud solutions - involves UAT, ORT testing and driving operational requirements. Outputs include Test Plans, Test Cases, Test Execution, Production Verification, Developer and Administrative Portals. 2) Maintain overall platform stability/security/ supportability. Interface with development teams, vendors, product, sales and customers. Engineer operational requirements, test cases, technical documentation provide operational support. 3) Monitor, maintain, & support cloud solutions Ensure standard processes exist for systems installation, configuration, patching, and upgrading. 4) Develop guidelines for systems monitoring for maximum availability, uptime, and performance. Research, troubleshoot, resolve system issues/outages. 5) Support of web portals, orchestration, platform, application, API, network and monitoring needs. Platform support (monitoring capabilities, performance tuning, capacity planning, and maintaining overall service and platform health). 6) Facilitate post-outage reviews (POR), manage Service Incident Reporting (SIR), develop and deliver Root Cause Analysis (RCA) to management and to the customer.
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