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About the role
Required Education/Experience Bachelor's Degree and a minimum of (3) years of IT, Facilities Operations or Construction experience or Associate's Degree and a minimum of (5) years of IT Facilities Operations or Construction experience or High School Diploma/GED and a minimum of (7) years of IT Facilities Operations or Construction experience.
Preferred Education/Experience Bachelor's Degree preferably in Information Technology, Computer Science or Engineering and a minimum of (3) years of IT, Facilities Operations or Construction experience.
Relevant Work Experience Critical facility electrical systems (power) to include utility service, ATSs/STSs, generator back-up, UPS systems, distribution to rooms and racks, required. Critical facility mechanical (cooling) systems to include chiller plants, hydronics modules, chilled water piping, in row cooling and humidity control, required. Practical application of cybersecurity principles for secure IT infrastructure operations, required. Experience implementing and maintaining preventive and predictive maintenance programs for critical systems, required. Oversight of service contracts, SLAs, KPIs, and performance metrics, required. Building management systems (BMS), fire detection/suppression, hydrogen detection/purging and environmental monitoring appliances and sensors, preferred. Prefabricated modular building systems including Schneider Electric/APC and iFortress, preferred. Design, construction commissioning and decommissioning IT facilities and data centers including location assessment, facility layouts, electrical and mechanical tier requirements, private and leased carrier circuit entrances and physical security, preferred. Authoring data center infrastructure design and constructions standards and operating procedures, preferred. Vendor and contractor management, including MSP governance (SLA/KPI oversight), preferred. Experience managing day-to-day operations of mission-critical facilities, ensuring uptime, reliability, and compliance with operational standards, preferred. Proven ability to perform incident response, troubleshooting, and root cause analysis for critical infrastructure failures, preferred. Experience with RFP development, contractor selection, and contract administration, preferred. Ability to plan and prioritize capital improvements, lifecycle replacements, and risk mitigation projects, preferred. Experience developing and managing operating and capital budgets for infrastructure and facilities, preferred.
Skills and Abilities Excellent collaboration and team building skills
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Well organized, detail oriented and flexible to handle multiple assignments Ability to build strong customer relationships Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.
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Licenses and Certifications Driver's License Required Other: Relevant technical certifications such as Uptime Institute or CNet certifications; e.g. BICSI DCDC Preferred Other: Project Management Professional (PMP) Preferred Other: OEM Certifications for Critical Site equipment, including Power, Cooling, Structured Cabling, etc. Preferred
Physical Demands Ability to push, pull, and lift up to 40 pounds Sit or stand to use a keyboard, mouse, and computer for the duration of the workday Possess manual dexterity and the ability to use hands for the duration of the workday Ability to stoop, bend, reach, and kneel throughout the workday Stand to use/operate office equipment for the duration of the workday Ability to read small print and symbols
Additional Physical Demands The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays. Must be able and willing to travel within Company service territory, as needed. Must be available 24/7, on call, and/or participate in off-hour emergency response activities as required. Must be able to participate in the Companys emergency management processes and storm plans as required.
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