Systems Manager, ETS Service Management Office

Required Education/Experience Bachelor's Degree and a minimum of 8 years work experience to include at least four (4) years experience in IT Operations in any industry. or Master's Degree and a minimum of 6 years work experience to include at least two (2) years experience in IT Operations in any industry.

Preferred Education/Experience Master's Degree in Information Technology, Computer Science, Math, Engineering or business-related discipline preferred. and a minimum of 6 years work experience to include at least two (2) years experience in IT Operations in any industry.

Relevant Work Experience 2+ years experience in product management, required. Three (3) years supervisory / managerial experience, required. Strong written and verbal communication skills, with the ability to explain technical concepts to nontechnical audiences, required. Must be flexible and able to work off-hours as required to support deployments, resolve production problems or respond to corporate emergencies, required. Demonstrated experience leading ITSM processes and enterprise service platforms, preferably ServiceNow, required. Ability to handle multiple assignments with changing priorities while meeting deadlines, required. Ability to create and develop platform and automation roadmaps, preferred. Experience with CMDB, asset management, discovery, or ITOM in a production environment, preferred. Strong understanding of change management, segregation of duties, and risk controls, preferred. Experience improving data quality, operational reliability, and platform trust, preferred.

Skills and Abilities Ability to analyze and interpret financial data

Excellent interpretation of complex statistical data Demonstrated customer service skills Excellent collaboration and team building skills Instills commitment to organizational goals Ability to inspire and develop staff Possesses flexibility to work in a fast paced, dynamic environment Project Demonstrated project management skills Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc. Ability to drive multiple projects to successful completion Ability to represent the company with external constituents

Licenses and Certifications Driver's License Required Project Management Professional (PMP) Training and/or certification in Project Management is a plus. Preferred

Physical Demands Sit or stand to use a keyboard, mouse, and computer for the duration of the workday Stand to use/operate office equipment for the duration of the workday

Additional Physical Demands The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays. Must be able and willing to travel within Company service territory, as needed.