Systems Specialist - IT AMI Applications Support

Core Responsibilities Project Role: The Advanced Metering Infrastructure (AMI) Systems Specialist performs a lead technical role in application support for Con Edison's AMI systems such as the AMI Meter Asset Management System (MAMS), ProField Encore (PFE), Meter Data Management System (MDMS), and Head End System (HES). Work closely with the key Vendors and Business partners on release notes explaining features, improvements, issues resolved, scheduled upgrades and enhancements. Collaborate with AMI Run team to see any tools or reports needed to support monitoring or troubleshooting the production systems. Portfolio Scope: Assists in planning and road mapping, including analyzing technology components for vendor support and cyber security compliance. Lead technical team on developing in-house applications and assist in the implementation of Vendor applications. Maintain and support one or more existing applications including monitoring product license compliance. Deliverables: Subsystem designs, end-to-end flow diagrams, use cases, complex APIs and modules, data models, and all System Development Life Cycle (SDLC) documentation. Delivers value through regular releases and frequent customer testing. Business Relationships and Management: Provides updates to project plan, reports critical issues. Troubleshoots and resolves client issues. Works collaboratively with cross-functional teams to achieve all project goals. Engages vendors/sponsors at the right level of detail for example in weekly status meetings. Proactively engages others outside the project teams to bring in expertise to work to solve technical issues. Decision Making: Identifies issues, develops alternatives, provides recommendations. Lead and manage staff performance and workforce planning, ensuring effective supervision, development, and alignment with organizational goals. People Leadership: Works independently and provides guidance to other employees and contractors. Actively seeks input from team members to facilitate quick resolution to issues. Demonstrates commitment and integrity and serve as a role model for team members. Operations: Conducts incident triage, remediation, root cause analysis and recommends preventive actions including HPI. Performance Improvement: Participates on IT process improvement teams. Makes suggestions on system or process improvements. Communications: Strengthens business relationships, managing and maintaining effective communications with all stakeholders. Leads or contributes to team discussions. Proactively raises issues. Drive continuous improvement and holistic monitoring processes. Establish processes to improve operation excellence. Develop and upskill team as per organizational goals.