Source description
About the role
Job Track Description:
4+ years of experience in application support with good communication skills
Desired Skills :
Should have worked in Application support
Ability to research issues and derive solutions from existing knowledge base
Ability to document newly derived solutions clearly and concisely for the benefit of the other team members/customer.
Will require to work in US hours shift and or weekend shift on a rotational basis
Monitor service platforms by available monitoring tools
Initiate troubleshooting activities if something wrong is found by monitoring
Answer service-related questions and feedback from users thru email and phone
Provide user access control and termination, as and when requested
L1 and L2 ticket handling, basic troubleshooting, and incident resolution wherever possible
Should be good at handling bridge calls.
Basic Knowledge of Windows Services.
Knowledge of Linux is an added advantage
Should be flexible enough to learn new process as and when required.
More at Conduent