IT Operations Associate II

Job Track Description:

Performs tasks based on established procedures.

Uses data organizing and coordination skills to perform business support or technical work.

Requires vocational training, certifications, licensures, or equivalent experience.

General Profile

Expands skills within an analytical or operational process.

Maintains appropriate licenses, training, and certifications.

Applies experience and skills to complete assigned work.

Works within established procedures and practices.

Works with a moderate degree of supervision.

Functional Knowledge

Has developed skillset in a range of processes, procedures, and systems.

Business Expertise

Understanding of how teams integrate and work best together to support the achievement of company goals.

Impact

Impacts a team, by example, through the quality service and information provided

Follows standardized procedures and receives moderate supervision and guidance.

Leadership

Has no supervisory responsibilities.

Manages own workload.

Problem Solving

Uses existing procedures to solve standard problems without supervisory approval.

Interpersonal Skills

Exchanges information and ideas effectively.

Responsibility Statements

Monitors applications and processes and assists with remediation steps.

Follows documented process for daily activities

Assists with researching anomalies in production processes.

Performs actions based on business/operational needs and prepares system reports.

Assists with incident management and support requests.

Works with support teams to define root cause and replicate issues.

Verifies environment stability.

Performs daily tasks competently.

Performs other duties as assigned.

Complies with all policies and standards.