IT Operations Associate II

IT Operations

Monitoring wide range of applications

Must have good knowledge in spoken and written English

Works with a moderate degree of supervision

Involves working in 24/7 rotational shift (should be willing to work in night shift)

Minimum of 1– 2 years of progressively responsible experience, demonstrating in-depth working knowledge with a broad range of applications as Support personnel and with customer service experience

Job Description :

Monitoring , Troubleshoot and provide support on Applications

Works within established procedures and practices.

May perform one or more of the following: Analyzes business processes and performs needs assessments in an effort to align information technology solutions with business initiatives.

Production application

Production servers

ServiceNow or similar ticketing system

Participate in performance monitoring and optimization

Communicate effectively with internal software team members and customers through strong verbal, written and interpersonal skills

Remain flexible to changes in priorities with the ability to multi-task

Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy .