IT Service Desk Associate III- MySQL

Requirements

• -Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Engineering (Computer/Telecommunication) or equivalent.

• -With at least 6 months to 1 year experience in SQL, with background in VMWare

• -Hybrid, night shift

• Job Description

• -Logs all incident and service request details.

• -Categorizes and prioritizes codes.

• -Provides customer service resolution for operational and service-related incidents.

• -Routes incidents and service requests that cannot be immediately handled.

• -Manages requests and incident reports from customers.

• -Determines which CIs are involved in the incident.

• -Delivers courteous services and is responsible for end-user requests.

• -Resolves or escalates incidents and requests, as needed.

• -Updates and validates all incident information.

• -Obtains additional information from the requester and end-users.

• -Ensures that incidents are resolved and closed.

• -Performs other duties as assigned.

• -Complies with all policies and standards.