Helpdesk Support Technician

Overview

Help Desk Support Technician

Industry: Heavy Civil Construction Location: Brea, CA (100% On-Site) Schedule: Monday-Friday, 8:00 AM-5:00 PM Pay Rate: $29.00/hour Duration: Contract through the end of the year Travel: None

Ready to hire ASAP!

Position Overview

Our client, a well-established company in the heavy civil construction industry, is seeking a Help Desk Support Technician to join their IT team. This is an excellent opportunity for someone who enjoys providing hands-on technical support, solving day-to-day IT issues, and delivering outstanding customer service in a collaborative office environment.

The ideal candidate will have 2-4 years of IT support experience, strong troubleshooting skills, and a positive, service-oriented attitude. This position is available immediately.

Responsibilities

Responsibilities

• Provide day-to-day Help Desk support for end users

• Troubleshoot hardware, software, and peripheral issues

• Provision, configure, and deploy laptops and desktop computers

• Install, configure, and troubleshoot printers

• Create, modify, and maintain user accounts in Active Directory

• Respond to and resolve technical support requests in a timely manner

• Document support activities and maintain accurate records

• Deliver excellent customer service while assisting users with technical issues

• Min

• Max

Qualifications

Qualifications

• 2-4 years of Help Desk or Desktop Support experience

• Experience provisioning and configuring Windows laptops and desktops

• Working knowledge of Active Directory, including user account administration

• Experience supporting printers and common office hardware

• Strong troubleshooting and problem-solving skills

• Excellent communication and interpersonal skills

• Friendly, professional, and customer-focused approach

• Ability to work independently and manage multiple priorities

Preferred Qualifications

• Experience working in a corporate office environment

• Familiarity with Microsoft Windows operating systems and Microsoft Office

• Exposure to ticketing systems is a plus

Responsibilities

• Provide day-to-day Help Desk support for end users - Troubleshoot hardware, software, and peripheral issues - Provision, configure, and deploy laptops and desktop computers - Install, configure, and troubleshoot printers - Create, modify, and maintain user accounts in Active Directory - Respond to and resolve technical support requests in a timely manner - Document support activities and maintain accurate records - Deliver excellent customer service while assisting users with technical issues