IT Specialist/Desktop Support

Overview

IT Support Specialist

Senior Services / Nonprofit Healthcare Industry Detroit, MI (100% Onsite) Monday – Friday | 8:30 AM – 5:00 PM $39.00/hour 90-Day Contract with Strong Potential for Extension

We are seeking an experienced IT Support Specialist to join a well-established nonprofit organization serving the senior healthcare community in Detroit. This is an excellent opportunity for a customer-focused IT professional who enjoys supporting end users in a collaborative environment while making a meaningful impact. You'll provide day-to-day technical support for approximately 150 users , helping maintain business continuity during a period of increased IT demand.

Responsibilities

What You'll Do

• Serve as the primary point of contact for end-user technical support requests.

• Troubleshoot Windows 10/11 desktops, laptops, hardware, printers, scanners, and mobile devices.

• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.

• Prepare, image, configure, and deploy laptops, desktops, and mobile devices.

• Perform onboarding and offboarding tasks, including user account administration and password resets.

• Assist with Microsoft 365 administration, mailbox access, and group memberships.

• Coordinate hardware repairs with vendors and maintain accurate inventory records.

• Follow security best practices and support compliance within a HIPAA-regulated environment.

• Escalate complex technical issues when appropriate and maintain thorough documentation of support activities.

• Min

• Max

Qualifications

What We're Looking For

• Required Qualifications

• 3+ years of IT Support, Help Desk, or Desktop Support experience.

• Experience supporting Windows 10/11 environments.

• Strong Microsoft 365 troubleshooting experience.

• Excellent hardware and software troubleshooting skills.

• Security-minded approach with cybersecurity awareness.

• Outstanding customer service and communication skills.

• Ability to work independently with minimal supervision.

Preferred Qualifications

• Active Directory and/or Microsoft Entra ID experience.

• Exchange Online administration.

• Basic networking knowledge.

• Experience supporting a HIPAA-regulated environment.

• PowerShell familiarity.

• Additional Information

• 100% onsite in Detroit, MI.

• Standard business hours: Monday through Friday, 8:30 AM – 5:00 PM.

• Very minimal local travel, if any.

• Occasional laptop deployments requiring lifting of equipment up to 20 lbs.

• Contract position expected to begin ASAP with a strong possibility of extension based on business needs.

• This role is ideal for an IT professional who enjoys providing hands-on technical support, thrives in a service-oriented environment, and wants to contribute to an organization that supports older adults and the surrounding community.

• Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person".