Product Manager Reverse Logistics

As a Product Manager at Selsmart, your primary responsibility will be to drive the growth and optimization of the reverse logistics platform. You will own the end-to-end product development for appliance pickup and collection operations, focusing on improving operational efficiency, partner productivity, SLA adherence, and customer experience. Collaboration with operations, logistics partners, customer support, and engineering teams will be essential to build scalable solutions and streamline workflows based on SOPs and data-driven insights. Key Responsibilities: - Own products and workflows supporting reverse logistics operations from pickup creation to successful collection. - Collaborate with various teams to identify bottlenecks and enhance operational efficiency. - Design and enhance SOP-driven processes to scale operations while upholding service quality. - Develop products to increase pickup success rates, partner productivity, SLA adherence, and operational visibility. - Define and monitor operational metrics to steer product decisions. - Identify exceptions, failure points, and manual dependencies, and implement scalable solutions. - Engage with operations teams and field stakeholders to understand challenges and drive product improvements. - Drive product execution from problem definition through launch and measurement. Qualifications Required: - 4+ years of Product Management experience. - 2+ years of experience working on reverse logistics products. - Experience in building products used by operations teams, field agents, dispatch teams, or logistics partners. - Strong understanding of operational workflows, SOPs, process design, and exception management. - Experience with high-volume logistics operations. - Strong analytical skills and ability to utilize data for decision-making. - Independent worker with the capability to lead execution across teams. The company, Attero, is a pioneer in urban mining, focusing on building regenerative value chains through advanced material innovation. Headquartered in Noida, India, Attero efficiently extracts high-purity metals from end-of-life electronics and lithium-ion batteries. Selsmart, a subsidiary of Attero, operates as India's largest customer takeback platform, managing appliance pickups, logistics partners, field operations, and recycling processes. Attero offers an opportunity to work on large-scale operational challenges in India's circular economy, with direct ownership of products impacting daily operations. The company culture promotes innovation, accountability, and a solution-oriented mindset, aligning with the vision of creating sustainable economic, social, and environmental impact. As a Product Manager at Selsmart, your primary responsibility will be to drive the growth and optimization of the reverse logistics platform. You will own the end-to-end product development for appliance pickup and collection operations, focusing on improving operational efficiency, partner productivity, SLA adherence, and customer experience. Collaboration with operations, logistics partners, customer support, and engineering teams will be essential to build scalable solutions and streamline workflows based on SOPs and data-driven insights. Key Responsibilities: - Own products and workflows supporting reverse logistics operations from pickup creation to successful collection. - Collaborate with various teams to identify bottlenecks and enhance operational efficiency. - Design and enhance SOP-driven processes to scale operations while upholding service quality. - Develop products to increase pickup success rates, partner productivity, SLA adherence, and operational visibility. - Define and monitor operational metrics to steer product decisions. - Identify exceptions, failure points, and manual dependencies, and implement scalable solutions. - Engage with operations teams and field stakeholders to understand challenges and drive product improvements. - Drive product execution from problem definition through launch and measurement. Qualifications Required: - 4+ years of Product Management experience. - 2+ years of experience working on reverse logistics products. - Experience in building products used by operations teams, field agents, dispatch teams, or logistics partners. - Strong understanding of operational workflows, SOPs, process design, and exception management. - Experience with high-volume logistics operations. - Strong analytical skills and ability to utilize data for decision-making. - Independent worker with the capability to lead execution across teams. The company, Attero, is a pioneer in urban mining, focusing on building regenerative value chains through advanced material innovation. Headquartered in Noida, India, Attero efficiently extracts high-purity metals from end-of-life electronics and lithium-ion batteries. Selsmart, a subsidiary of Attero, operates as India's largest customer takeback platform, managing appliance picku