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About the role
Job Title: ServiceNow ArchitectLocation: Chennai, Hyderabad, PuneJob Type: ContractJob Summary:We are looking for a highly experienced and strategic ServiceNow Architect to join our team. With over 10 years of experience in ITSM (IT Service Management) and ServiceNow solutions, you will play a key role in designing, implementing, and optimizing ServiceNow-based systems that drive efficiency, innovation, and high-quality service delivery. As a ServiceNow Architect, you will lead complex projects, guide development teams, and ensure that ServiceNow solutions align with business objectives and ITSM best practices.Mandatory Requirements: - Over 10 years of experience in ITSM (IT Service Management) with a robust focus on implementing and optimizing ServiceNow solutions. - Deep expertise in ServiceNow platform architecture, customization, configuration, and integrations. - Robust understanding of ITIL processes and frameworks, and the ability to design solutions based on ITSM best practices. - Proven experience leading the design, implementation, and optimization of ServiceNow-based solutions for large-scale organizations. - Ability to architect and deliver end-to-end ServiceNow implementations that drive business outcomes. Additional Mandatory Experience (Experience in at least 3 of the Following Modules): - HAM (Hardware Asset Management): Strong experience in managing hardware asset lifecycles, from procurement to decommissioning, and integrating HAM into ITSM processes. - SAM (Software Asset Management): Expertise in designing and implementing software asset management processes, including software license tracking, compliance, and optimization within ServiceNow. - CMDB (Configuration Management Database): Extensive experience with CMDB architecture, configuration item (CI) management, and ensuring alignment between ITSM processes and CMDB best practices. - Discovery: Hands-on experience deploying and configuring ServiceNow Discovery to automate the discovery of IT assets, applications, and services within the organization. - Integrations: Expertise in integrating ServiceNow with third-party systems and platforms (e.g., ERP, monitoring tools, etc.) using REST/SOAP APIs, MID Server, and other integration technologies. - Epro (Enterprise Procurement): Knowledge of integrating procurement processes with ServiceNow for the efficient management of IT assets and services across their lifecycle. - CSM (Customer Service Management): Experience implementing and optimizing ServiceNow's Customer Service Management (CSM) module, enhancing customer experience and service delivery. Key Responsibilities: - Lead the design and architecture of complex ServiceNow solutions, ensuring alignment with business requirements and ITSM best practices. - Collaborate with stakeholders to understand business goals, processes, and requirements, and translate them into scalable and efficient ServiceNow solutions. - Oversee the customization and configuration of ServiceNow modules, ensuring seamless integration with existing systems and platforms. - Provide expert-level guidance and leadership to development teams throughout the implementation and deployment of ServiceNow solutions. - Design and implement integrations between ServiceNow and other enterprise applications, ensuring efficient data flow and process automation. - Ensure that ServiceNow solutions are scalable, secure, and aligned with industry standards and compliance regulations. - Perform detailed assessments and provide recommendations for system improvements, upgrades, and performance optimization. - Drive innovation by identifying opportunities for automation, process improvements, and enhanced service delivery within ServiceNow. - Mentor and guide junior architects and developers, fostering a collaborative and knowledge-sharing environment. - Act as a technical leader and trusted advisor to senior management and other teams in the organization. Qualifications: - Bachelor's or Masters degree in Computer Science, Information Technology, or related field. - 10+ years of experience in IT Service Management (ITSM) and ServiceNow platform architecture, including designing and delivering large-scale implementations. - Proven expertise in at least three of the following modules: HAM, SAM, CMDB, Discovery, Integrations, Epro, or CSM. - ServiceNow Certified System Administrator and ServiceNow Certified Application Developer (or equivalent certifications) preferred. - Deep understanding of ITIL processes and frameworks. - Strong experience in ServiceNow platform architecture, including configuration, development, scripting (Business Rules, Script Includes, UI Actions), and integrations. - Advanced knowledge of ServiceNow integrations (REST, SOAP, MID Server, etc.). - Strong problem-solving, troubleshooting, and analytical skills. - Excellent communication, collaboration, and leadership skills to manage and guide cross-functional teams. Preferred Skills: - Experience with .
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