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About the role
Job Title: ServiceNow Developer Job Location: [Insert Location] Job Type: Full-time Job Summary: We are looking for a skilled and passionate ServiceNow Developer to join our dynamic IT Service Management team. As a ServiceNow Developer, you will be responsible for designing, developing, and implementing solutions on the ServiceNow platform, with a key focus on ITSM (IT Service Management) practices. You will work closely with other IT teams and stakeholders to optimize ServiceNow capabilities and ensure smooth service operations. Mandatory Requirements: Solid experience and strong understanding of ITSM (IT Service Management) processes and principles. Proficiency in developing and configuring solutions on the ServiceNow platform, particularly in ITSM modules (Incident Management, Problem Management, Change Management, etc.). Strong knowledge of ServiceNow platform components like Service Catalog, Workflow, Business Rules, Client Scripts, and UI Policies. Secondary Skills (Preferred Knowledge in at least 1 of the Following Modules): HAM (Hardware Asset Management): Experience in configuring and customizing the Hardware Asset Management module, managing the lifecycle of IT assets. SAM (Software Asset Management): Knowledge and hands-on experience with managing software assets, including licensing and compliance tracking, within ServiceNow. CMDB (Configuration Management Database): Familiarity with CMDB and its integration into ITSM processes, ensuring accurate tracking of configuration items (CIs) and their relationships. Discovery: Experience in integrating ServiceNow Discovery with the IT infrastructure to automate asset discovery and management. Integrations: Expertise in integrating ServiceNow with other enterprise systems (e.g., ERP, monitoring tools, etc.) to ensure seamless data flow and efficient service management processes. Epro (Enterprise Procurement): Understanding of Enterprise Procurement processes and its integration with ServiceNow for asset procurement and lifecycle management. CSM (Customer Service Management): Experience in configuring and customizing the Customer Service Management module in ServiceNow to improve service delivery and customer experience. Key Responsibilities: Design, develop, and implement custom solutions on the ServiceNow platform based on business requirements. Configure and customize ServiceNow modules, workflows, forms, and business rules to meet ITSM requirements. Collaborate with cross-functional teams to understand business needs and translate them into ServiceNow solutions. Develop and manage integrations between ServiceNow and other enterprise applications and systems. Provide ongoing support and maintenance for ServiceNow implementations, including bug fixes and enhancements. Optimize performance and functionality of the ServiceNow platform. Work with stakeholders to continuously improve and optimize ITSM processes and workflows. Create and maintain technical documentation for ServiceNow development work, processes, and procedures. Qualifications: Bachelor’s degree in Computer Science, Information Technology, or related field (preferred). Proven experience in ServiceNow development and customization. Experience with at least one of the secondary modules (HAM, SAM, CMDB, Discovery, Integrations, Epro, or CSM). ServiceNow certifications (e.g., ServiceNow Certified Application Developer) are highly preferred. Strong programming skills in JavaScript, AngularJS, HTML, and other web technologies. Familiarity with ServiceNow scripting tools like Business Rules, UI Actions, Script Includes, and Scheduled Jobs. Strong problem-solving skills and ability to troubleshoot technical issues. Preferred Skills: Experience with ServiceNow integration tools (e.g., REST APIs, SOAP, MID Server). Experience with ITIL processes and best practices. Knowledge of Agile development methodologies. Strong communication and collaboration skills, with the ability to work effectively in a team-oriented environment.
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