Service Delivery Manager - Cloud Solutions

As a seasoned professional, you have the exciting opportunity to lead end-to-end cloud service delivery and customer success operations in Noida. You will be responsible for managing 24x7 support teams, ensuring SLA adherence, and driving client satisfaction across cloud infrastructure environments. Your future employer is a fast-growing technology-driven organization specializing in cloud solutions and managed services. They are known for delivering cost optimization, operational excellence, and high-impact customer outcomes across global clients. Key Responsibilities: - Lead and manage 24x7 L1/L2/L3 cloud support teams ensuring high service quality and SLA adherence - Build and maintain strong client relationships with effective stakeholder management - Drive service delivery through ITSM frameworks and Agile-based task tracking - Ensure smooth incident management, root cause analysis, and timely resolution of critical issues - Lead continuous service improvement initiatives and customer onboarding processes Qualifications Required: - 8 to 12 years of experience in cloud service delivery or customer success roles - Strong understanding of cloud platforms (AWS/Azure) and infrastructure services - Experience in ITSM frameworks (ITIL) and tools like ServiceNow, Remedy, or Freshdesk - Proven experience managing global clients and 24x7 support operations - Strong communication, stakeholder management, and problem-solving skills In this role, you will have the opportunity to lead large-scale cloud service delivery operations, gain exposure to global clients and complex cloud environments, work in a high-growth, technology-driven ecosystem, and experience strong career progression in cloud and customer success leadership roles. As a seasoned professional, you have the exciting opportunity to lead end-to-end cloud service delivery and customer success operations in Noida. You will be responsible for managing 24x7 support teams, ensuring SLA adherence, and driving client satisfaction across cloud infrastructure environments. Your future employer is a fast-growing technology-driven organization specializing in cloud solutions and managed services. They are known for delivering cost optimization, operational excellence, and high-impact customer outcomes across global clients. Key Responsibilities: - Lead and manage 24x7 L1/L2/L3 cloud support teams ensuring high service quality and SLA adherence - Build and maintain strong client relationships with effective stakeholder management - Drive service delivery through ITSM frameworks and Agile-based task tracking - Ensure smooth incident management, root cause analysis, and timely resolution of critical issues - Lead continuous service improvement initiatives and customer onboarding processes Qualifications Required: - 8 to 12 years of experience in cloud service delivery or customer success roles - Strong understanding of cloud platforms (AWS/Azure) and infrastructure services - Experience in ITSM frameworks (ITIL) and tools like ServiceNow, Remedy, or Freshdesk - Proven experience managing global clients and 24x7 support operations - Strong communication, stakeholder management, and problem-solving skills In this role, you will have the opportunity to lead large-scale cloud service delivery operations, gain exposure to global clients and complex cloud environments, work in a high-growth, technology-driven ecosystem, and experience strong career progression in cloud and customer success leadership roles.