Service Delivery Manager - Cloud Solutions

Role Overview: You have an exciting opportunity to lead end-to-end cloud service delivery and customer success operations for a fast-growing technology-driven organization in Noida. Your role involves managing 24x7 support teams, ensuring SLA adherence, and driving client satisfaction across cloud infrastructure environments. You will be responsible for building strong client relationships, driving service delivery through ITSM frameworks, leading continuous service improvement initiatives, and overseeing customer onboarding processes. Key Responsibilities: - Lead and manage 24x7 L1/L2/L3 cloud support teams ensuring high service quality and SLA adherence - Build and maintain strong client relationships with effective stakeholder management - Drive service delivery through ITSM frameworks and Agile-based task tracking - Ensure smooth incident management, root cause analysis, and timely resolution of critical issues - Lead continuous service improvement initiatives and customer onboarding processes Qualifications Required: - 8 to 12 years of experience in cloud service delivery or customer success roles - Strong understanding of cloud platforms (AWS/Azure) and infrastructure services - Experience in ITSM frameworks (ITIL) and tools like ServiceNow, Remedy, or Freshdesk - Proven experience managing global clients and 24x7 support operations - Strong communication, stakeholder management, and problem-solving skills Company Details: The company is a fast-growing technology-driven organization specializing in cloud solutions and managed services. They are known for delivering cost optimization, operational excellence, and high-impact customer outcomes across global clients. Working with this company offers you the opportunity to lead large-scale cloud service delivery operations, exposure to global clients and complex cloud environments, work in a high-growth, technology-driven ecosystem, and strong career progression in cloud and customer success leadership roles. Role Overview: You have an exciting opportunity to lead end-to-end cloud service delivery and customer success operations for a fast-growing technology-driven organization in Noida. Your role involves managing 24x7 support teams, ensuring SLA adherence, and driving client satisfaction across cloud infrastructure environments. You will be responsible for building strong client relationships, driving service delivery through ITSM frameworks, leading continuous service improvement initiatives, and overseeing customer onboarding processes. Key Responsibilities: - Lead and manage 24x7 L1/L2/L3 cloud support teams ensuring high service quality and SLA adherence - Build and maintain strong client relationships with effective stakeholder management - Drive service delivery through ITSM frameworks and Agile-based task tracking - Ensure smooth incident management, root cause analysis, and timely resolution of critical issues - Lead continuous service improvement initiatives and customer onboarding processes Qualifications Required: - 8 to 12 years of experience in cloud service delivery or customer success roles - Strong understanding of cloud platforms (AWS/Azure) and infrastructure services - Experience in ITSM frameworks (ITIL) and tools like ServiceNow, Remedy, or Freshdesk - Proven experience managing global clients and 24x7 support operations - Strong communication, stakeholder management, and problem-solving skills Company Details: The company is a fast-growing technology-driven organization specializing in cloud solutions and managed services. They are known for delivering cost optimization, operational excellence, and high-impact customer outcomes across global clients. Working with this company offers you the opportunity to lead large-scale cloud service delivery operations, exposure to global clients and complex cloud environments, work in a high-growth, technology-driven ecosystem, and strong career progression in cloud and customer success leadership roles.