NOC Microsoft 365 L2 Support Engineer

Roles and Responsibilities : Provide Level 2 technical support to customers via phone, email, or chat for desktop-related issues. Troubleshoot and resolve complex technical problems related to Microsoft Office applications, including Outlook configuration and Exchange Online services. Collaborate with other teams to identify root causes of issues and implement solutions to prevent future occurrences. Document customer interactions using CRM software for accurate tracking and reporting. Job Requirements : 2-4 years of experience in a similar role providing L2 technical support for desktop environments. Strong knowledge of Microsoft products such as Office (Outlook) and Exchange Online services. Ability to troubleshoot common hardware and software issues independently with minimal supervision. .