Application Support Engineer (US)

Production Support & Monitoring — Provide expert-level remote management, administration, and support for Production and Demo trading exchange environments, ensuring system availability and application stability.

Daily Operations — Execute and monitor daily operational processing, including contract scheduling, settlement of expired contracts, and end-of-day/start-of-day procedures.

Incident & Problem Management — Triage, troubleshoot, and drive resolution of production incidents. Follow defined escalation procedures and contribute to root cause analysis and post-incident reviews.

Performance Tuning — Monitor application and system performance, identify bottlenecks, and implement tuning recommendations to maintain optimal exchange operations.

Change & Release Support — Assist with version upgrades, deployments, and release validation in coordination with Development and QA teams.

Shift Handover & Documentation — Maintain and update runbooks, SOPs, and operational documentation. Ensure seamless shift handovers with clear status communication.

Process Improvement & Automation — Participate in the investigation, implementation, and operation of tools and scripts to automate, streamline, and continuously improve operational workflows.

Collaboration — Work closely with Development, QA, Infrastructure, and partner teams to resolve cross-functional issues and support business-critical initiatives.

Partner Support — Monitoring of our multiple partner channels covering FCMs, TSPs, and Market Makers and responding to any queries raised in Slack or Teams effectively and efficiently.