Source description
About the role
The Senior Systems Engineer is a Tier 2 application support role combining technical troubleshooting with functional design, configuration, and user enablement for the organization’s document management platforms, primarily Laserfiche and iManage. The role ensures the platforms operate reliably day‑to‑day, while also improving how business teams use them through well‑designed configuration, clear documentation, and effective training. This position works closely with business users, technical teams, and vendors to ensure the platforms meet operational, compliance, and usability needs.
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