Technology Service Management Analyst

We are looking for a highly skilled and experienced Technology Service Management Analyst to join our team at CSC. The ideal candidate will have a strong background in technology service management and excellent analytical skills. Roles and Responsibility Analyze and resolve complex technical issues related to technology service management. Develop and implement process improvements to increase efficiency and reduce costs. Collaborate with cross-functional teams to identify and prioritize project requirements. Design and maintain documentation of technology service management processes and procedures. Provide training and support to end-users on new technology service management tools and processes. Monitor and report on key performance indicators (KPIs) related to technology service management. Job Requirements Strong understanding of technology service management principles and practices. Excellent analytical and problem-solving skills, with the ability to think critically and creatively. Effective communication and collaboration skills, with experience working with diverse stakeholders. Ability to work in a fast-paced environment with multiple priorities and deadlines. Strong attention to detail, with a focus on delivering high-quality results. Experience with technology service management tools and platforms, such as ITSM ticketing systems. CreateJd