Senior Technical Specialist - IT Service

Provides application or infrastructure technical expertise, analysis and specifications for IT systems to meet business requirements in accordance with IT architecture policies and standards; translate requirements into technical specifications, create detailed solution design, coordinate construction, installation, configuration and testing of IT systems; Assists in creating and managing the technical specifications from which programs and configurations will be applied to create the application, infrastructure or complete solution. Assists in technical analysis of potential solutions including evaluating the technical fit and viability of commercial-of-the-shelf products versus custom built solution. Assists in creating high level and detail design of infrastructure OR applications, interfaces, conversions, extensions, reports, and workflows while meeting architecture, security, performance, scalability, and maintainability requirements. Works closely with IT technical service providers to ensure outsourced work packages are delivered to specifications, meeting key parameters of quality, schedule, cost, security, performance, and scalability. Participates in formal design reviews and code reviews (where applicable) to ensure the detailed design specifications have been understood and coding standards have been adhered to by the development team(s). Participates in the creation of standards, processes, procedures, and guidelines for the IT design and development community as well work instructions or runbooks used for end-user support. Provides level 3 support for critical issues. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Data Modeling - Creates, writes and tests data models, test scripts and build scripts using industry standards and tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements. Performance Tuning - Conceptualizes, analyzes and solves application, database and hardware problems using industry standards and tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements. Solution Configuration - Configures, creates and tests a solution for commercial off-the-shelf (COTS) applications using industry standards and tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements. Solution Functional Fit Analysis - Composes and decomposes a system into its component parts using procedures, tools and work aides for the purpose of studying how well the component parts were designed, purchased and configured to interact holistically to meet business, technical, security, governance and compliance requirements. Solution Validation Testing - Validates a configuration item change or solution using the Function's defined best practices, including the Systems Development Life Cycle (SDLC) standards, tools and metrics, to ensure that it works as designed and meets customer requirements. College, university, or equivalent degree in Computer Science, Information Technology, Business, or related subject, or relevant equivalent experience required. Experience: Intermediate level of relevant work experience required. 3-5 years of experience. The IT Technical Analyst Blue Yonder WMS is responsible for driving functional excellence across warehouse operations by configuring BY WMS capabilities, supporting daytoday system needs, and ensuring process alignment with business requirements. This role acts as the bridge between operations, IT development teams, and business stakeholders to deliver stable, scalable solutions. Partner with warehouse operations to understand process needs and translate them into BY WMS functional requirements. Perform system configuration (locations, picking strategies, rules, work templates, allocation methods, user roles). Conduct root-cause analysis for production issues and collaborate with technical teams for permanent fixes. Support SIT/UAT testing , validate end-to-end flows, and ensure data accuracy across integrated systems. Maintain functional documentation , workflow diagrams, SOPs, and configuration logs. Develop and optimize MOCA scripts, DDA screens, integrator interfaces , and SQL queries for performance and stability. Maintain documentation including technical designs, data flows, integration maps, test cases , and deployment standards. Manage enhancement requests, prioritize functional backlog, and coordinate deployment with project teams. Monitor system integrations and coordinate with ERP/TMS specialists for data alignment. Ensure compliance with IT policies, change management processes, and audit/regulatory expectations. Strong functional knowledge of warehouse operations and BY WMS modules (Receiving, Inventory, Picking, Shipping). 5-7 years of Pro