Source description
About the role
Responding to customer inquiries, troubleshooting technical issues and providing solutions in a timely mannerDiagnosing and resolving hardware, software, and network-related issuesProviding technical support for both hardware and software products, including installation, configuration and maintenanceCollaborating with cross-functional teams, such as product development and customer service, to resolve customer issuesCreating technical documentation, including knowledge base articles, for internal and external useAssisting with the testing and implementation of new systems and technologiesParticipating in on-call rotation and after-hours support as needed .
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